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National Grid - Gas Service Re connection Info

John Mitty Sunday, November 18, 2012

NATIONAL GRID REMINDS NEW YORK AND LONG ISLAND CUSTOMERS WITH PROPERTY DAMAGE OR FLOODING WHAT TO DO TO HAVE NATURAL GAS SERVICE RECONNECTED

Always Use a Licensed and Insured Plumbing / Heating Contractor for

Repair or Replacement of Natural Gas Appliances

November 17, 2012 -- National Grid’s goal is to quickly and safely reconnect natural gas service, where possible, for customers whose appliances or heating system were exposed to flood water. The first step is for customers to call National Grid at one of the following numbers to initiate the process:

Brooklyn, Queens and Staten Island: 718-643-4050
Long Island and the Rockaways: 1-800-930-5003

In general, these are the steps required for customers to have service reconnected where it is possible to do so:

Have a properly licensed and insured plumber or heating contractor assess the condition of your gas appliances and equipment
Have the contractor repair and/or replace any gas-fired appliances or equipment that was exposed to flood water or otherwise damaged
National Grid will need to make at least one, and possibly additional visits to the property to test, inspect and relight pilot lights

“Our customers have faced unprecedented damage at the hands of Hurricane Sandy,” said Ken Daly, president, National Grid,New York. “Calling National Grid to get the re-connection process started and making sure to have all gas appliances thoroughly checked by a licensed and insured contractor is the best way to stay safe and avoid potential problems. We want customers to be safe, always."

Any flood-impacted appliances, including the heating system, inspected and repaired or replaced by a properly licensed and insured plumber or HVAC contractor. Flood waters can permanently damage gas and electrical equipment. Even if the equipment dries out, contaminants can affect electronics and moving parts. Corrosion is likely and is often hidden where it cannot be seen. This can lead to failures and can cause fires, even if the equipment appears intact, and functions after drying out.

Always ask for a license certificate and number or call your local contractor licensing authority to check the contractor’s credentials. Remember, when dealing with natural gas, safety is critical. Customers should also make sure to get a signed contract from the contractor that includes costs for labor, materials and the expected time to complete the job. Customers can use the following links to check to see if a plumber or heating contractor is properly licensed:

New York City - Department of Consumer Affairs
Nassau County - Office of Consumer Affairs
Suffolk County - Suffolk County Consumer Affairs

Customers also should call National Grid immediately if they smell natural gas -- whether or not they have service -- at the following numbers:

Brooklyn, Queens and Staten Island: 718-643-4050
On Long Island and the Rockaways: 1-800-490-0045

For more National Grid safety and other important information on recovering from Sandy, please click here for Long Island, and click here for Brooklyn, Staten Island and Queens

About National Grid

National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.

In the northeastUS, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. InGreat Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.

National Grid delivers electricity to more than 3 million customers inMassachusetts,New YorkandRhode Island. It manages the electricity network onLong Islandunder an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeasternU.S., serving more than 3 million customers inNew York,MassachusettsandRhode Island.

jmitty@longislandyellowpages.com

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John Mitty

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